I ordered a Star Wars mouse map, the original order went astray in the post. I contracted the retailer a week after the estimated delivery date. I received excellent customer service, they responded to my email within 24 hours asking me to confirm my address, which I did and again got a very speedy response asking if I wanted a replacement or a refund.
I opted for the replacement, which I received within 7 days. I can honestly say this is the best customer service I have ever received.
The website has some great products. I will definitely be buying from them again and I have also recommended them to friends.