Amazon Actively Promoting Fake Products
Other
This annoyed me. I bought a android tablet and it turned up with a completely fake specification. Nothing like claimed with only a very dated Android 5 operating system and using a very old Mediatek chipset with only about 1GB of memory and 16GB storage but the operating system had been altered to show a much better specification. The seller made it as difficult as possible to return the fake android tablet and so I had to instigate the A to Z guarantee and Amazon to their credit refunded in full without me having to return the tablet. However I wrote a review of the tablet to warn others it was a scam and a fake product and initially the review was posted but the seller got it removed. This is the tablet in question.
www.amazon.co.uk/dp/B0C9Y5XDPV
Just seems really disappointing that Amazon are doing that. I can only assume many people are buying the tablet and not understanding the fake nature of it and accepting it and then Amazon are looking at how many people are so called happy with the product compared to those returning maybe. I offered to return the tablet to Amazon themselves so they could see the fake nature of the product and then remove the item from sale which they didn't do.
Ultimately Amazon are promoting and selling fake products and blocking negative reviews of those items which I think is appalling. My review was not all negative and not a angry review. It did state the display and sound quality was quite good but of course had to state the system had been altered to show a better specification than it was. The chipset dates back to about 2015 is only a quad core mediatek chipset with older 32bit arm cores and a single Mali GPU processor which means performance is extremely basic. However the old operating system prevents many more modern apps from running, you effectively have to go onto websites that have archives of old APKs to find versions that run with this tablet those older APKs are less demanding anyway as could be a few years out of date.
Now I realise if you see a Android tablet without any reviews at all its likely they were negative reviews and Amazon has removed them. I note there is not a single positive review for this tablet which I'm sure would have been accepted.
Its a confusing case as the seller seems to have good reviews on their general account but now I wonder if that is because the seller manages somehow to get any negative reviews removed?
suevernon1968 i was looking at the wrong set of reviews- i clicked on the actual seller to look at his reviews personally- which really aren’t as good. And the actual item you purchased is still for sale and under the item it says ‘be the first to leave a review’ so he does manage to have reviews removed somehow.
I think this is the one weak aera on Amazon as they are third party sellers too and it makes sense since it is a huge chunk of their market. But it means these things can happen. Most sellers though are decent and sort any issue out as it impacts their future on Amazon too. And with Amazon's dedicated customer care you know it will always be resolved. Just a pain when something like this happens. Luckily I have been okay so far but I see it as possible.
I love Amazon and they’re very good bout resolving issues pretty quickly but like you state if you leave a negative review bout a product the seller can get it removed. This shouldn’t be allowed cos then we don’t get real reviews that we can truly believe. I also wonder if those sellers that remove negative reviews can put up their own false positive reviews
I am sure they let you keep the product and refund in the hope you will not write a negative review B
It could cause vast damage to anyones reputation if someone posted about fake items
The problem isn't just Amazon though, it happens with other retailers, including designer companies where fakes slip through the net
telmel The seller didn't help with a refund at all, they made it as awkward as possible, Amazon themselves refunded me as I used their A to Z guarantee claim system. Mis-selling products is a horrible thing, I would always be honest in what I'm selling and mis-selling products I feel is a criminal act, fraud basically.
It is disappointing that amazon are allowing this to happen even after you’ve pointed it out to them. Other people may not be as tech savvy as yourself to clock they are being scammed.
We all know that not all reviews are legit as well
jms19 Amazon do seem to be clamping down a bit on fake reviews but I would say its more important to clamp down on fake products which they don't appear to be doing.
These days if I do buy from the Amazon website, it's directly from Amazon or a respectable outlet rather than an independent or unknown seller. It's just that bad.
Around 12 years ago I used to sell on Amazon, but it's probably gotten worse since Amazon hides independent sellers in favor of Amazon itself.
I purchased a pack of 3 Calvin Klein boxers, they were fake and really bad fakes too
Difficult to monitor the all I suppose but they should immediately expel offending sales persons when exposed and immediately refund all monies quickly and without qualm. Which reminds me of the old adage: The customer is always right.
MelissaLee1 I do believe in being fair to both sides. Customers can be terrible too. I wouldn't want to be unfairly generous to customers at seller's expense. I just feel where sellers are criminally mis-describing products Amazon should come down on them like a ton of bricks and prevent them selling on Amazon but Amazon seem to just want the money and happy to rip off consumers who don't realise they are being ripped off.
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