British Gas, How Do You Rate Them?

My friend is with them she pays so much every fortnight then she got a bill saying they wanted £70 every fortnight she couldn't afford that it was only when she said she will look for another company they changed her to a cheaper tariff

I wouldn't do it. There more expensive and terrible! I get sent bills when I aren't due one then can't get one when I am due a bill. Changed the computer system recently so I got new account number but just changed over the gas and not the electric took months to get them to change over the electric. My auntie has had similar problems in that she couldn't get them to send her a bill even though she had given them meter readings. She was sent threatening letters demanding payment and that baliffs would be contacted when she hasn't got a bill so can't pay it. The customer service centre was in South Africa not the UK so I really wouldn't change.

my mum is with them and being of an older mindset, she won't do direct debit and waits for them to send her a bill every quarter through the post for her to pay at the bank. Well, these go missing, don't get sent, etc and she is on the phone nonstop with them to try and get a bill sent. She's been with them for years and I don't see her changing to another provider, but all she does is complain to me about them.

I really rate British Gas, plus have the home care.. so get yearly check ups. Always offers cheapest fix when possible. Luckily this time of year we don’t need to use it.

I'm with them and never had any problems in the 10 years.

They were diabolical, they are behaving a little better at the moment but I suspect this will not last long as this is their usual tactic when they have lost lots of customers. Winter 2023 I was left without heating or hot water regardless of being on their vulnerable customer list. My carer was contacting anyone and everyone for help, it only became resolved by emailing their CEO.

With eon now and was British Gas before that, no issues with BG just had a better deal from eon. I think like most companies now if things go ok , everything is fine, when you have an issue I find nearly all companies are horrendous to deal with these days.