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Deliveroo Adding 'Extended Delivery Fee

In the News

eliveroo has confirmed to Sky News it is adding a "small extended delivery fee" for all users.

The online food delivery company emailed some of its Plus customers yesterday saying the charge will come into force on 1 May.

Deliveroo told the Money team that it was still "committed to offering customers the best value for money, service and selection".

"Over the last year, we dramatically increased the selection that customers see in the app by expanding delivery radii to give customers access to more restaurants and provide greater choice," they said.

"This means that some of our partners are further away so riders need to go the extra mile to deliver these orders.

"We will therefore be introducing a small extended delivery fee for long distance orders which will be discounted for Plus customers."

Plus customers are those who pay a monthly fee to enjoy additional perks.

Currently, Silver Plus customers pay £3.49 a month to get free delivery on orders more than £15 from restaurants and £25 from stores, as well as exclusive offers and rewards.

Gold Plus members pay £7.99 a month for free delivery on orders over £10, the ability to claim back £5 if their order arrives late and access to discounted fees and rewards.

ChelsieLou90
8 months ago
What do you think of this?+20 points
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jms19

I went to order from McDonald’s the other day and on top of delivery charge they wanted me to pay an admin fee and then £1.50 on top as my order was “small” was taking the price of 2 mcmuffin meals from about £12 to close to £20 with all the added fees 😒

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