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Help - I'm Having Trouble Uploading Photos from My Phone

Help

Hi ,

is anyone else having issues uploading an actual photograph from a phone

it been going on for a week or more for me

i click the camera button and it just swirls endlessly loading with no luck

Gems
over a year ago
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Kelsey
Founder

Hey Gemmacorke 🙂 Thanks for letting us know. I'll have a look into this and check to see if everything's working properly. It may just be if you're uploading an image over 3/4g that it takes quite a long time?

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Gems

Thank you

I don't get as far as the option to select photo or camera , its when I try and take a photo of the items or upload a screen shot

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Gems

I am still unable to load from my phone 😞

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Kelsey
Founder

Gemmacorke Sorry to hear that. To clarify, when you click the camera icon, does your phone open up your photo library? Or does clicking the camera icon not do anything at all? Thanks 🙂

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Gems

Kelsey it opens a blank screen - with a rotating thing

it dosent get to the option of camera or gallery

i can upload from the computer (at work)

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Gems

Its all sorted now, I'm guessing it was my network - no other explanation but it didn't affect anything else

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Tom
Founder

Great to hear you got it working Gemmacorke and thank you for the update!

If anyone else is having trouble, you can search our Help topics and contact us.

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Jaycee5

I have to post them by going to document and then gallery rather than to camera.

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1
SarahLouSmith

I had this problem too a while ago but seems to be ok now

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1
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