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Issue with Loading Voucher Images

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It's currently not possible to upload images for any voucher. A different picture, than originally selected, appears when you press Share Voucher.

Plus, no picture will load for certain website posts. Images from a number of previous posts have now disappeared. I've tried uploading the image directly from my computer, but it still doesn't work.

ACR
a year ago
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tumblespots

I came to the 'chat' to post the same thing.

I have posted items, particularly vouchers, that seem to have the wrong image or no image at all in the main listing. But when you open each one the actual image appears! I imagine that there has been an update that has affected the image collection despite the fact that I have also uploaded images to try and make the images stay in place. 🥴

The five in particular that I have problems with are these :-

www.latestdeals.co.uk/vouchers/25-off-fulton-golf-collection--fulton-umbrellas

www.latestdeals.co.uk/vouchers/10-discount-selected-carton-gifts--virginia-hayward

www.latestdeals.co.uk/vouchers/15-off-first-order--cefinn

www.latestdeals.co.uk/vouchers/20-off-vita-coco-

www.latestdeals.co.uk/vouchers/free-beder-cookbook-purchases-50-proware

I am hoping that Kelsey will be able to sort this out later on.

Thanks in advance Kelsey

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Tom
Founder

tumblespots Hi sorry, I'm seeing images for all your voucher posts. Has the problem fixed it self now? For example:

Image

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tumblespots

Tom Good morning.

I have taken a screen print of some of the vouchers posted yesterday here:-

Image

You can see that the one you show above, Virginia Hayward, doesn't have the image you show - until you actually open the post individually.

The same applies to those that I have posted this morning here are some of those on the main vouchers page. Again when you open them individually the image is there?!

Image

This could lead to a lot of extra work for LD if people report them as not having an image as I did with one I saw for someone else yesterday morning 🥴

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tumblespots

I thought we would have received a response Kelsey Tom do you have any news or an update on the image problem?

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Tom
Founder

Hey sorry to hear this. Do you know which websites you're having trouble with?

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ACR

Tom if you look at the voucher page - www.latestdeals.co.uk/vouchers - there are posts without images. Plus, the images that I originally used for each post are not visible on the main title page of the voucher thread.

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tumblespots

Tom Most of them!

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Tom
Founder

ACR Thanks for the feedback. I'll work on improving the process. Basically we have to manually find logos for all the brands (thousands) and upload logos for them one by one. Whenever a new shop is published on Latest Deals, there won't be a logo until that's done. When there is a logo uploaded, that should show by default on voucher pages.

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Pfs

I find it virtually possible to upload Amazon and what your saying has happened to me plenty of times with no image

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Kelsey
Founder

Hey ACR tumblespots 🙂

Sorry for the delayed response from resident tech support! I had delayed responding until I'd finished with the update I was doing but, in typical style, it took a lot longer to finish the update (and iron out bugs!) than I anticipated!

The system should work like this for vouchers (it works different for deals, freebies, etc)

  • If we have a logo available for the retailer the system should prefer to use the logo
  • If we do not have a logo, the system will fallback to the image uploaded by the member.

Our goal is to try and make vouchers be as quickly recognisable as possible by using the retailer's logo.

The system over the last 24 hours has not worked as above and you may need to refresh a few times to get onto the latest version of the website whereby it is hopefully working as intended 🤞

Hope that makes sense but any questions or feedback please let me know!

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tumblespots

Thanks for that Kelsey I thought it was connected to an update.

I will see what happens tomorrow morning and let you know if I have any problems.

Thanks for all your help so far 👍

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tumblespots

Good morning Kelsey I hope you have had a good week.

I just wanted to let you know that when I posted the comps this morning each one opened with a default 'rafflecopter' setting - no biggie really but some people might forget to change it.

I'm also waiting for my rewards section on Dashboard to have a few more targets added.

Thanks very much Kelsey Have a good day.

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tumblespots

I think it is a shame that the generic image replaces a specific offer image?!

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