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Can I Return an Item in a Different Box than it Came In?

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Hi I purchased a radiator cover I didn't realise it had to be built its in 2 parts but they are different shades of white my partner built it when I was at work and binned the packaging normally when I buy radiator covers they come in a big box all built could I return this item in a different box I bought it from amazon Image

kate1310
a year ago
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telmel

I have returned stuff to Amazon in home made boxes K , as long as you have a return label and there is plenty of protection from damage i don't see a problem

Maybe call Amazon customer service for advice ?

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kate1310

telmel I will contact Amazon customer service and ask thanks for your comment 🤩

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telmel

kate1310 pleasure K

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G0501

Yes I'm pretty sure you can

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kate1310

G0501 thanks for your comment 🤩

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Jackscot

You can always check with amazon

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kate1310

Jackscot that what I will do I just hate phoning people thanks for your comment 🤩

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Sugarbabe

I returned an oven to Amazon in a different box. I did contact Amazon first to let them know I didn't have the original box and they told me to put the returns label on and it would be ok.

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kate1310

Sugarbabe did you thats great I don't think I have a returns label does Amazon supply one thanks for your comment 🤩

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Sugarbabe

kate1310 Yes they did supply a returns label and as my oven was faulty, they refunded the money to my Amazon account so I could order another oven the same day.

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MrsCraig

Yes you should be able to return it in a different box. Maybe contact amazon just to let them know that it will be in a different box. I'm not seeing the 2 different shades tbh.

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kate1310

MrsCraig can you not thats 2 radiator covers in photo one you had to join but one end looks lighter than the other my family can see the difference might be the photo I will contact Amazon if not will just need to buy a new one thanks for your comment 🤩

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MrsCraig

kate1310 I can tell its two joined together as can see the join but not the colour difference

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kate1310

MrsCraig it's just in the photo as you can see the different in the house

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BonzoBanana

I thought you could for faulty returns or not as described but for something you just don't like it normally has to be sent back as originally received.

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kate1310

BonzoBanana to me it is faulty as its in 2 parts and both different shades one end is really white and the other half is a of white colour you can't see it properly in the photo can you see where the join is lol 🙈 thanks for your comment 🤩

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Jackscot

Kate1310 your welcome

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jjs1985

Amazon generally don’t seem too fussed what packaging you return items in, not entirely convinced they check most returns anyway

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kate1310

jjs1985 I can't even find a box for it as I need a long one 🙃 I might just have to keep it I don't know why he build it as you can see it's not right 🙃 thanks for your comment 🤩

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BonzoBanana

jjs1985 Years ago I was sent an old bicycle wheel as a Amazon Warehouse item. It was clear the original purchaser had just kept the new 27.5" wheel and just returned an old wheel he had. Amazon were great but I did worry they would think I was the one returning an old wheel when I sent it back. Maybe they do pictures of what they send out from the warehouse because they didn't even question my return. Perhaps they knew the original purchaser was a criminal and had already banned him or her.

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jjs1985

BonzoBanana it’s probably more hassle for Amazon to check and question every return that to save time and no money they don’t. Unless maybe it’s a high expense item

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jms19

I have done it before but not sure what the rules are. I’m sure i read that you can return stuff as long as it’s in a saleable condition.

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kate1310

jms19 aw have you iam just trying to get a long box was going to contact them today but I can't find a box for it 🙃 I don't know why he built it if it looked different shades 🙃thanks for your comment 🤩

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martinlufc5637

Yes you can use your own packaging, if it's free returns, you don't have to package it, post office does it

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kate1310

martinlufc5637 thanks for your comment 🤩

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Sugarbabe

If it's a big parcel Amazon usually use Evri to pick up your parcel. If you need a big box try your local shops or supermarkets. Hope this helps you and let us know how you get on with your return. 👍

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kate1310

Sugarbabe I will ,that would be great if Evri picked the parcel up as it will be heavy thanks for your comment 🤩

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eyeballkerry

As far as I am aware that is fine. Many times I have purchased an item and got rid of the packaging then for some reason, usually a fault, the item has to go back. They can’t expect you to keep the packaging until a guarantee runs out.

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kate1310

eyeballkerry I still havnt contacted amazon yet I have been working everyday iam off on Friday need to do it then I just hate complaining and sending items back they might think nothing is wrong with the radiator cover thanks for your comment 🤩

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Louise2018

Yes I have done this plenty of times as long as it doesn't get damaged its perfectly fine

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kate1310

Louise2018 thanks for your comment 🤩

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Louise2018

No problem 😊

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