BT to Bring Call Centres Back to the UK

• Call centres coming back to the UK and Ireland
• All will be in the UK by 2020
• Also planning a converged broadband and mobile network

BT has pledged to bring all its call centres back to the UK and Ireland, as well as planning a converged broadband and mobile network.

The company said it will also return to the high street to help promote its own products.

Related:

• Almost 1 million BT customers’ bills cut
• Mobile phone contract price hikes
• Which is Britain’s worst mobile network?

All customer calls will be answered in centres across the UK by 2020, the company said.

They are part of 24 strategic moves announced today by BT’s consumer business chief executive, marc Allera, aimed at encouraging consumers to sign up with BT for its mobile, broadband and wi-fi.

He said, “We’re investing across BT, EE, and Plusnet so that we can provide our customers with the widest choice of products and service, on the best networks, and with the best services in the UK.

“We’re beginning our journey to create one converged, smart network built on our world-leading fixed and mobile networks- going beyond 4G, 5G, Wi-Fi and ultrafast broadband to seamlessly connect our customers wherever they are to the things that matter most to them.”

Last week, BT also said it planned to exit its headquarters in central London.

It explained that it was making moves to simplify its operating model by ‘delayering’ its management structures and ensuring there are ‘fewer, bigger, more accountable leadership roles.’