1. Chat

Online Delivery Substitutes - Have You Had Bad Ones?

Ask a Question

Had a Tesco delivery today. We have 2 or 3 a month. Always great service. But, today we received a silly substitute. We were subbed gin when we ordered vodka. My email to customer services was.. 'would you substitute beef for chicken' Do you think I was being unreasonable or do you think the Tesco picker was right, to choose this as a sub? All views appreciated.

davey184
over a year ago
What do you think of this?+20 points
Advertisement
BlueEyesX

It appears that no thought has gone into substitutions. I have received full sugar Coke instead Diet Coke in the past. My OH is diabetic so this substitute was not acceptable. I don’t think you are being unreasonable. Would they give you oranges if you had requested bananas? A little common sense is needed...but as a former colleague used to say, “common sense is not so common”.

Like
Reply3
davey184

Yes, you are right BlueEyesX, Many of today's society seem to lack basic common sense. Like mothers with Push chairs on the phone while crossing the road. That's another topic altogether!

Today's youth think the Green cross road man is a political party,🤣

Like
Reply1
Sarahvwomble

Nearer than many I have heard of...I was annoyed to get coffee whiteners when I had ordered milk powder for my dad for extra protein,but I guess they think it's worth a try rather than lose money...we also got strawberry milkshake for him once instead of chocolate which he did not like..

Like
Reply1
didbygraham

Ages back I ordered "Rocket Fuel" high caffeine strong coffee and got decaf instead. Most of the time they do get it right and I often do quite well out of the substitutions where what they give me is more than what I ordered - but at the lower price. At least you can just decline the goods when they deliver. As for staff using common sense - I dont suppose they get long to do each persons shopping so its probably a very quick decision!

Like
Reply1
davey184

Understand that logic, but how many other vodka brands were right next to that empty section?

Like
Reply
davey184

I did refuse the gin by the way and am confident of getting a refund. Forgot to to add that to my original post.

Like
Reply
kimcress

I haven’t shipped online for a long time but I remember getting substitutes was random things. I used to click the no substitute on my order.

It seems they don’t know the difference between vodka and gin!

Like
Reply1
TheChimp

I nearly had the hump with Tesco this week.

I had a code for some free blackcurrant Jaffa Cakes, but they substituted them for passion fruit ones and charged me the full price, even though substitutions were off.

Was just about to have a moan to CS when I noticed that I'd been given 4x6 bottles of water instead of 2x12 and had only been charged for 1x6 bottles. So I basically ended up with free Jaffa cakes and a £1.30 profit 😊

Like
Reply1
tumblespots

I have ordered frozen prawns in the past and they were substituted with frozen mozzarella sticks.

I'd like to know who actually picks my order - is it the same person each time? Are they just have a laugh??

I did get one really good substitution once. I ordered 1L Southern comfort and because they didn't have any of the 1L bottles left I was given TWO bottles of 70cls. Result 👍

Like
Reply1
Pjran

I know some supermarket sites have a no substitutions tick box, it’s easy to miss but well worth a look next time you order.

Like
Reply
Chelsea0121

I used to get subs all the time. I think you should get what your clearly order and pay for and if they dont have it in then they should notify you before you pay so you can decide if you want to order something else instead.

Like
Reply1
cocolgooh

I’ve had some really annoying substitutions - I have food allergies and the number of times they send multiple items I can’t eat as a substitution, then tell me “If you don’t keep the item it has to go in the bin so please don’t create unnecessary waste” is ridiculous. I can’t eat the item so it’s no use to me, and they’re just trying to get money out of me. I’m ticking the “no Substitutions box” too, but they do it anyway.

My friend ordered 24 eggs and got sent 24 crayons though. I’d say that’s probably the weirdest substitute I’ve ever heard of.

Like
Reply1
Chelchel

Not unreasonable as its a different product, substituting for same product different brand I can forgive

Like
Reply
davey184

Thank you. Makes me feel less guilty. Trust Tesco online all the way. Have had a delivery pass for 5 years+ as I don't own a car. Big shops are impossible without one. Means I can stock up on heavy things once or twice a month when they are on special offer.

Like
Reply1
angelik

Not unreasonable at all. Most of the time any substitutions we get are okay, but we have had some that I wasn't happy with, like being sent dog food as a substitute for the cat food we ordered.

Like
Reply1
davey184

Now that is odd!

Like
Reply1
angelik

davey184 That's the one I always think of first when I think about the substitutions we've had, as it is an odd choice. If what we ordered was unavailable, then surely there must have been something else in the cat food category they could have picked instead of resorting to dog food!

Like
Reply1
Pjran

Can you reject and refuse to pay for substitutions? Or does that only apply to certain supermarkets?

Like
Reply
davey184

Yes you can. You can hand back to the driver or return in-store with your receipt for a full refund.

Always check the card you used to order with. It can take up to 5 working days to appear. If not contact the supermarkets customer service.

Like
Reply1
Pjran

davey184 I doubt many would return items to store as that defeats having and paying for it to be delivered.

Like
Reply1
One of the UK's largest deal hunting communities

Join for free to get genuine deals, money saving advice and help from our friendly community

Tom Church
Co-Founder &
Chief Bargain Hunter
Tom Church, Co-Founder
Want deals & discounts automatically?
+100 bonus points!
Latest Deals Browser Extension
Latest Deals Mobile App
  • Download our app
  • 1,000+ new deals every day
  • Earn free Amazon vouchers
  • Daily deal alerts - never miss the best offers!
  • Download the Latest Deals iOS AppDownload the Latest Deals Android App
Latest Deals
Disclaimer

The content on Latest Deals is a combination of information submitted by members of the public and the Latest Deals team. Whilst we make every effort to try and ensure genuine, accurate content we cannot guarantee it. Please always carry out your own due diligence and double check the details of an offer on the retailer's own website.

How this site works
  • To cover the site's running costs, Latest Deals uses affiliate links.
  • If you click on a link to an external website and make a purchase, Latest Deals may earn a commission.
  • We allow deals to be shared on Latest Deals irrelevant of whether or not they generate us money. Our #1 concern is helping you save money.
  • If you have any questions about how the site works, drop us a message. We're always happy to help.
Copyright © 2024 Latest Deals Limited
Registered in England and Wales. Company number 10286141. 124 City Road, London, England, EC1V 2NX