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I placed an order back in November which hadn’t arrived mid December so I contacted the company. A couple of days later I received a reply saying they had contacted their supplier and the order had been dispatched. I immediately replied as still not delivered so they offered to chase it. Anyway a couple of days passed and the box arrived. Great.
Today another parcel was delivered. I’ve contacted the company offering to return it.
Do you think I should have kept quiet and just keep it or offer to return? Item’s only £18
I'd offer to return, otherwise I'd feel a bit dishonest.
Chances are they'll tell you to keep it anyway as it's quite a low value item.
I would let them know it had arrived and offer to return it asking them for a return lable, due to cost of postage, they are likely to say keep it.
beccatavender thanks for your reply. They didn’t say keep it but return and they will refund. I need to check my credit card now to see if they charged twice!
Pjran We must have been typing at the same time, but at least they are paying for return postage. Hopefully you haven't been charged twice.
I would offer to return. We had a similar situation. Ordered something, never arrived, got a refund, item arrived a few days later. I contacted them and sent it back. Didn't seem right keeping it when we hadn't paid for it.
If I'm honest that's how I got my walking dead jumper. Bought 1 as present and ended up with 2
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