Hertz Try to Charge Rental Customer $10,000 for Excessive Miles , is This Fair ?
In the News
This customer hired a car from Hertz for one month and ended up clocking up 25,000 miles, around 800 miles per day
When he returned the car Hertz said there would be an extra charge of $10,000 for excessive mileage
The customer countered that the policy said unlimited mileage and they argued , neither backing down
In the end the Hertz employee said he would call the police if the customer did not pay
Here's part of the conversation
Customer: You’re going to charge this to $10,000 to my credit?”
Hertz: “Yes.”
Customer: “When this literally, that’s not even allowed. I never signed…”
Hertz: “You show me where it says I can’t charge it.”
Customer: “Right here, it literally says I won’t get charged anything, it says miles allowed, free miles, it literally says to refer to this if there’s anything extra. I’ve never signed anything saying I can only go 100 miles a day, or anything like that, or that I would have to pay more.”
Hertz: “But you also never signed anything saying you were going to be allowed to drive 25,000 miles in a month.”
Customer: “No, unlimited is 100,000 miles.”
Hertz: “No it is not.”
“Unlimited” is a weird word for limited, I think. The customer might as well tell this manager, “I demand you pay me $10,000 because you never signed a paper saying I can’t charge you $10,000.” The whole exchange is absurd. But it gets worse.
Hertz: “Dude, we’re done. Please leave. You can either leave or I will have you arrested.” (Dials phone.)
Customer: Wow. Now you’re going to call the cops on me, ok
It all sounds like something out of a comedy sketch, except it actually happened
I don't know what to think about this, on one hand 25,000 is a lot of miles to clock up in a month, and on the other Hertz does give unlimited mileage
What is your opinion on this , would you expect to pay nothing or do you think Hertz are right ?
By the way i did read Hertz tried to charge a customer for fuel on an all electric vehicle LOL
Unlimited is just that .Call me pedantic if you like.If it's not unlimited then use another sales pitch.
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