Iceland Charging For Bags On Food Delivery Orders - Cheeky?

Don’t get me started on Iceland I’ve made an order and tried to pay by topping up my Iceland bonus card with a master card that I’ve earned on a survey site. They refused completing the order as their security system didn’t like my card for some reason. This wouldn’t be to bad but they didn’t give this credit back to me. I spend about 2h on hold to their customer service and nothing, they said they will but nothing over a month passed. To be honest I gave up on it as they no longer reply to my emails but simply left disappointed with their service, especially that I spend hours doing the dreadful surveys

I saw somebody else complain about this. I know it's the law to charge for bags these days but they could at least give you a 50p voucher off your next batch of frozen vol-au-vents.

I think the whole delivery thing is a bit of a con. I had a tesco delivery booked and had all my shopping until things started cancelling and getting exchanged for completely random things, so I cancelled the entire order and went to the store instead

Were they also the paper bags they charge you for in the shops?

Just to say in some cases this may not be Iceland’s fault, with the master cards from doing surveys, I have heard this a lot of times now, people trying to use the balance on these cards and then being declined, the trouble is once declined it seems to wipe them so you end up with neither the purchase you made nor a balance on your card anymore. Contacting the site doesn’t seem to help either my mum used £20 of hers in Tesco and it declined the card she rang them and they first said was a glitch so try it again went to her local Tesco again, card declined again, contacted survey site again and was told it had been used in Worcestershire, she didn’t even know where that was let alone been there but they were adamant it had been used and refused to do anything about it ! I wonder if some of the cards are generic and once one is used it cancels others with the same .code .

As for the bag charge its because it’s a flat rate for everyone, the government have said they have to charge at least 5p a bag, at which point most supermarkets chose to scrap the bag charge and start to deliver without bags. I think Iceland’s bags are better than any 5p bag and are at least comparable to other bags that are charged 10p and up, so they work out that the average shop would be 5 bags so charge a flat rate of 50p Tesco’s is 40p but bags aren’t nearly as good. Personally I don’t mind the 60p charge as it’s easier and safer. I had an Asda delivery yesterday for £120 and nothing came in bags we were faced with the choice of unpacking every individual item and taking it to the kitchen or taking the pallets inside to empty which I thought was a bit risky virus wise, I would have been happier paying for bags.

I think Iceland do struggle with stock at the minute, probably due to having loads more customers as they’re the only place where you can get a slot ! So people are getting lots of items not arriving.

Hopefully as everything settles down it will all work itself out x

I’m happy to pay the 50p bag charge especially if I get a delivery slot and no charge for delivering over a certain amount.

thats why i dont by online, i refuse to pay the bag charge i dont agree with it.

we went to america and jeeeeez they dont care over there, they have wheels with bags on and just happily put one or 2 things in and get another

Yay, my Iceland order is due this evening. Only a couple of items not being delivered so I’m very pleased. Didn’t get the large prawns which are on offer but I can live without them.

the government take half its win win for shops and government

I got refunded because no bags actually came, iceland kept arguing its the law

Iceland have for online deliveries started charging 80p flat rate for carrier bags. So if you have a few expensive items which will fit in 2 carrier bags that's 40p a bag. Cheeky.

They do charge a flat 80p charge for carrier bags, thou if you shop instore and ask for delivery you can supply your own. Unlike others companies thou they don't charge delivery fees , so overall still not a bad deal from Iceland.

I must admit Id rather pay for the bags. I use Tesco and since they stopped using bags, its a pain in the neck bringing the shopping in from the large trays - takes ages if you have lots of small items. My wife was annoyed at me paying for the bags - but its a lot easier and quicker picking up a few filled carrier bags from the trays. I do occasionally order form Iceland - and their delivery takes a few seconds to receive as the driver just brings all the bags to the door. worth paying the extra 80p for!