Octopus Energy's Poor Response to Bereavement Cases
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Or lack of it....
The broadband ,water , council all just required one phone call and basically changed over account name and payment details..they were all kind and helpful.
Octopus no phone number given when you look up bereavement... didn't reply to my email, after two weeks used my father's email and wrote I am dead ....etc After 12 days reply saying,sorry your daughter was not contacted....but on and on it goes they keep sending another email saying they need more proof etc and I should close account but no help on how to do it....
I thought they sounded a good company originally with some unique points but this is stupid and quite awful treatment...
After
I'm sorry for your loss, it does seem incredibly inconsiderate that there isn't a clear easy way to contact them regarding such a matter. Have you tried messaging them through social media (privately), with some companies it's the only way to get them to respond.
Midnightflower thanks never thought of social media, I am giving up and sending details to the solicitor my dad nominated as they are getting probate which Octopus seem to need ....the bank passed over money with just an online form filled in and photo of death certificate which account was worth an awful lot more than the energy account...
Sarahvwomble it's always the way. I hope you manage to get hold of someone who can help. It's the last thing anyone needs at such a time.
when my Sister was sorting things out after my Dad passed away she found everyone rally helpful apart from Virgin Media. They actually insisted on having the original death certificate posted to them before they would deal with her at all. everyone else was happy with a photo copy. The whole process with them was hard work and took a lot longer than necessary. No sympathy shown to her for her loss whereas everyone else was kind and helpful.
didbygraham awful isn't it , enough to push some people over the edge when they are really upset to begin with...
I can totally sympathise. I am still receiving bills and letters from British gas at my address for my ex partner who died 3 years ago and has not lived here since 2010. I have sent at least 4 letters, one containing a death certificate but still they come. They compound their inefficiency (or should I say stupidity) as the stuff they send me is for another address that he moved to but had not lived there for years prior to his death.
Lynibis it's amazing isn't it, my goodness being thirteen years behind wonder if it's a record? Probably not sadly
Sorry for your loss. When you are going through a difficult time this is the last thing that you need. I would try contacting them via social media. We have always contacted Octopus via the app.
Sorry for your loss .
I had a terrible time with the network 3 trying to cancel it after my mother in law past away hope you get it sorted soon its hard enough dealing with a bereavement and having to deal with everything else
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