Do You Prefer Self-Scan or Manned Checkouts in a Supermarket?

I would just like someone to prove to me how these unmanned systems work without letting people cheat and steal stuff. Someone said they do random checks, well how many, one in a hundred, 2 or 3? Surely a random check would be embarrassing for those who are honest. What they save on staff must surely go in shoplifting. I will NEVER use either method and prefer to be served by a flesh and blood human, not a machine!

I prefer the scan as you go handheld machines so you can pack as you go. It’s never a problem if an item doesn’t scan as there’s always help at the checkout.

I think self checkouts are excellent for people who aren't very good interacting with others. Social anxiety is a thing. I have it myself, so I know how beneficial they are for people like myself.

I think someone put a very funny tik tok video online about how the person buying and using these machines has never had any training so if by ‘accident’ they do not scan an item but leave the shop it is not their fault.

Self scan. Supermarkets are too peoplely if I can avoid them I weill do.

I like having both as a option. Self service is great if your in a hurry and just buying a few items, but I wouldn't want to scan a large shop myself.

Self checkout as it's so much faster and convenient.

I prefer to use a checkout with a person. It keeps them in a job and it’s also useful for them to deal with problems there and then and know what the problem is. The self-scan machines always jump or time out or don’t accept the money. I find them more frustrating.

I much prefer a manned checkout. I always feel so flustered when using the self checkouts plus everytime I've used one I've had to get assistance from a staff member

I use both. Today I used the self-service till and forgotten to take my £5 change. An Asda self-service staff came up to me and told me I left it in the "change till". The supermarkets have the latest technology and can spot attempt theft, etc.

I will unless the queues are crazy I will always use a manned checkout as if people do the self scan then eventually the company will consign the manned checkouts to the history books and I dread to think what the members of staff will do in terms will the companies get rid of them .

I’m fine with self service - that way I can check the discounts/reductions have been applied

As a anxious person I love them it means if I'm not feeling up to it I don't have to communicate with anyone

I use self scan tills or scan and bag as I go around the shop, nice and quick.

I prefer the manned tills especially for my big shops. Occasionally if I'm in a rush after work I'll use the self checkout but do try to use the manned till then.

Every self scan means one less manned checkout. Less staff less jobs. Our children and grandchildren will need to earn money at some time in their lives so where are the jobs going to be????? Having worked in a large supermarket I am totally against self scan checkouts

The best thing about self scanning, is that you don’t have to deal with the ever increasing situation of staff wearing headsets. They have them in our local Morrisons and now in B&Q.. the staff wearing them are conversing with other staff members instead of focussing on the customer in front of them. This week I have experienced 2 situations where I was unnecessarily delayed or shouted at by a member of staff because I responded to the conversation they were having on headsets. They are the worse thing that stores have done. Give me a robot any day of the week!

Self serve all the time

Self Service is not very convenient for disabled people

Always prefer a human at the till. If I have to use a self scan a member of staff usually has to rescue me anyway

I will not go into my local Matalan anymore the card payment till is selfservice .how ridiculous in a clothes shop tried once that was enough !!!

I haven't got a smart phone so can't use a scanning app. Now that there are very few checkouts open I feel I am being forced down the self service route. I pay enough for my groceries already so don't want to do the job of a till person unpaid. It was also nice to interact with the person serving you it seems such an uncustomer friendly experience now.

I refuse to use them. I want staff with the personal touch there. Not machines or robots. AI, used to save shops money and not jobs. That's the way I see it.

I like the scan as you go then you can pack at the same time and check the price as well .

If they do check your shopping they only do about 5 items

I prefer self scan with my sainsburys card I love the discounts . Been checked a couple of times when they scan so many items which is no big deal , I'm not doing anything wrong so all good even when I've set alarms off a few times when I've left a store I have all my receipts so no biggie saves time and since I'm not a people person it saves my anxiety levels

I like the Amazon supermarkets where there are no checkouts at all. You just take what you need off the shelves and walk out the door. The system charges your card for what you've had. Tesco is trialing a similar system in a couple of their stores too.

I prefer manned checkouts. It's nice to interact with a human. Think of all those staff members who will lose their jobs if supermarkets only have self scanners. I hate using them...

I prefer manned checkouts for 2 reasons....

1, I am physically disabled and use a tri-walker, which builds up large amounts static electricity in myself for some odd reason.... This ALWAYS causes the self scan machines to go wrong and I am constantly needing an assistant.

2, I personally like dealing with a person at manned checkouts, and I would hate to have to use a store with all self scan ones. Too many places are pushing self scan on us already. Keep the human interaction and people's jobs....xx

i don't mind either, its nice to have the choice.

I dont like them , it always goes wrong and it’s putting people out of work , they always have an assistant hanging around to help they could be on a till where they are needed .

Manned please.

they check your bags in aldi before they start scanning your shop in asda i like scan and go because you see how much you are spending it’s easy to keep to a budget to i been checked a few times in asda they check five random items

Preferred to be served by a cashier

I prefer some one serving me when I have done a big shop but if I only have a basket I always go to self scan I don't mind them.

I prefer a cashier. Have you ever thought about how many people's grubby hands have been all over the self-scan tills?! Have you ever seen anyone wipe/clean them?

Manual, because if everyone chooses self checkout, there wont be any more tills or jobs. Self checkout is better for just a few things to avoid the queue. I struggle with checkout because of illness. Its better to have someone to help with packing too.

I personally refuse to use self service tills. I am very capable to use them but it is taking away other peoples jobs. I don’t work there and I don’t get paid to scan my products. This also means they are saving on wages and making more profit on everyones shopping. I also like the personal touch and conversation from a human being. People need to think of others and although people may find it quicker to use the self scan it could affect the next generations for jobs including your own family or even yourself!

I prefer self scanned or the handset as then you can see the prices at each stage. too many times the checkout assistant has overcharged and then I have to query with customer service.

Absolute nightmare. Fed up of having to wait for someone to come and ok your bags, your alcohol and the tags on your clothes. Scan and go is great but the self scanners are a nightmare. Asda leaves a lot to be desired.Worst shop.