TV is Broken after Just over 1 Year of Purchasing. Can I Do Anything
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Hi looking for some advice I purchased an OLED TV over 1 year ago its not even coming on now it cost me just under £3,000 it's hardly been used as I only watch tv at the weekend I have contacted LG they said contact currys but currys aren't interested surely a tv should last a lot longer that over a year iam absolutely raging about it all I was wondering if the citizens advice would be able to give me any advice I had it sitting in the house for 2 months before I got someone to hang it on the wall so not even been used much
I would have thought there is some right of return as long as you have a receipt. You may find it helpful to check Martin Lewis' website (link was removed) about returns. Good luck!
Consumer thank you I will check that out 
yes I will have the receipt intact I have it online as I took a screenshot of it to send to my partner because he contacted LG but they aren't interested you would think all that money for a tv that you would get a better warranty normally tvs last us for years iam so mad about it just dont kno what i can do 
thanks for your comment
Sounds like you maIy have to go to the small claims court unless 3,000 is too high a claim for the small claims court. It certainly isn't fair that something costing that much has only lasted a year with very light use. I really can't see there being any problem in getting a huge chunk of your money back.
BonzoBanana is it expensive to take someone to the small claims court do you know anyone who has done it I can't believe it's not working after this short time I was looking up the Internet and lg had trouble with tvs years ago to do with the motherboard I thought that might be the same as mine thanks for your comment
kate1310 I took Comet to the small claims court years ago, it was relatively easy, filled in a form with the details. It was a Sagem rear projection TV which I bought when I first moved into my house. It kept buzzing. In the end I got most of my money back but the court took some money off because I'd had the use of the TV for about 9 months, I can't remember what that was something like £50-100 and the TV cost about £500. I got my court costs back maybe £15 as well. Turned out Comet had been sending all correspondence to the wrong address and no surprise they went out of business going by the Yeovil branch which were utterly incompetent. I remember feeling the settlement was ok rather than getting everything I wanted.
I also had an issue with a Panasonic plasma TV which had the purple worms fault (weird patterning on the screen), Currys/Dixons refused to do anything about it but I contacted Panasonic and they organised a full refund so that was a much better experience and I learned never to buy from Currys again.
BonzoBanana good for you its a disgrace the way your treated after you purchase something, we'll I email currys again last night I stated about customer rights and the law told them I was getting someone in to look at my tv and if its there fault they will be paying the bill and I was taking them to a small claims court they messaged me back saying they will come collect the tv I have to pay £125 if its there fault I will get a refund if its not they will tell me how much it will be to repair it and I won't get the £125 back I have to phone them to get a date so hopefully I get it sorted 
thank you so much for your great advice
You're within your rights to a refund or replacement, but might not be easy if they make it so.
Read it here: www.gov.uk/accepting-returns-and-giving-refunds#:~:text=You%20can%20ask%20a%20customer,(5%20years%20in%20Scotland).
The most I spent on a TV was about £330 (around 2015ish for a 32" LCD FullHD LG) while newer ones were less. Just don't see the point to spending too much on a TV.
And that TV from 9 or 10 years ago still works great.
PhilipMarc that is the first time we have paid as much my partner does always like to get good quality ones he thinks the picture is better yes I read that about Scottish law I just don't know what to do as they aren't interested my partner is going to message them back when he gets up as he's nightshift and it's my account he is better at wording things than me am still paying the loan I got to buy it gutted thanks for your comment
Have you checked the fault finder in the manual, checked the fuse in plug, registered it with maker upon purchase? I have recently bought 3 items of white goods and spent quite a while online registering them to get an extra 5 years warrant. If all else fails Google your rights on are tv's still under guarantee after one year.
Lynibis yes my partner checked all that replaced battery's I have never had a problem with tvs in the past thats probably why I didn't look at cover and ordered it online so probably didn't even notice it was taking hrs to come on for a few days then just stopped the light won't even come in thanks for your comment I will Google and see I did Google a few things
Sorry to hear that but I certainly would not pay that kind of money for a TV. I have a 55 Inch 4K smart JVC TV & I paid £300 for It. I dont get why the manufacture dont fix It If Its still under warranty. Currys are only the suppliers. Try a hard reset If you have a light on. I am sure you can search through Google on how to do that. Good luck.
Emerge11 I got a media wall done in my livingroom and my partner wanted a good tv its a 75 inch I contacted LG but they said I need to contact currys but they just sell them so don't know what that's all about they just don't want to fix it I was reading about faulty tv from LG a few year ago loads needed there's fixed I hope I get something done still paying for the tv thanks for your comment
We have a LG OLED tv and registered for a free 5 year guarantee, we bought ours from Smiths, may be worth seeing what your quarantee was for and good luck.
At £3000 I would definitely have got an extended warranty, I personally only purchase electrical items with a 3 or 5 year warranty, stuff today just doesn't last long, I got a free 5 year warranty with my TV
martinlufc5637 we hadn't even noticed to tell you the truth I thought it was a longer warranty when we purchased it I have learnt my lesson now iam gutted we got a loan to buy it its still no even paid off thanks for your comment
kate1310 I would bombard LG with emails explaining your situation, they might give in eventually , it should have lasted longer than 12 months, I paid £2000 for our Philips Oled in the sale, and picture quality wise it's not much better than the 4K one I paid £500 for, that was still going after 4 year's , i was persuaded into the Oled hype, wish I hadn't have bothered to be honest
martinlufc5637 god did you pay that much to its shocking to be honest it wasn't me that wanted that one it was my partner we got a media wall done and he said you need to get a good quality tv so I just said if you want and let him pick it he has just messaged currys again stating that by law a tv should work for a certain amount of years and about there other tv that have been faulty loads of people were taking them back to do with the motherboard I will bombard LG with messages anything is worth a go and hopefully give in repair it my partner said when someone comes out to look at it if it's the motherboard then it is down to them I don't have a clue thanks for all your help
martinlufc5637 hi just you let you know I send currys another message told them by law they should be fixing it and I was getting someone in to look at the tv and they would be fitting the bill said I was going to a small claims court they are getting someone to come collect the tv I need to phone them to arrange it I have to pay £125 but if its there fault I will get a refund if not they will tell me much its going to cost and I won't get the £125 so hopefully it works out OK thank you so much for your great advice
Contact trading standards from your local council they will take your case up for you also Currys got to take it back and replace it for you if you bought it using a credit card get in contact with them as they will get your money back most TVs now days last 5years plus
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