WARNING - NECTAR Being Hit by Massive Fraud AGAIN!!!!

I cant access my nectar account on my app it was ok yesterday but now it's not working.

When I scan my card to log back in it says cannot recognise card details what do I do

Still happening! just lost 15000 points, reasonably helpful on the 0344 number above. Saw a spurious £1 debit from sainsbury's thursday. got a verification code email early Friday (6:15am) changed password immediately, well a couple of hours later, then today an 'email address change' email from Nectar, tried to login and account disabled. Spoke to Nectar team who said 2 ebay transactions had cleared out my account! Getting a new card and 2000 points as goodwill at least!

Not to mention the horrendous security vulnerability in their nectar app. Try this:

Within the app, tap the little icon at the top-right (looks like a head and shoulders) which takes you to the "Your Account" menu.

Tap "Log out".

When you log back in it remembers your nectar ID, and if you tap Continue it has also remembered your PLAIN TEXT PASSWORD!!!! Seriously, you can just tap "Show" and it will show you your password!!!

I don't think Sainsbury's have any idea of what Security is.

I've just had 9000 points removed have to wait 28days for a response hopefully will be earlier as was saving points for a big Christmas food shop

Just had all my stolen as well. We are very carful with the card. Best advice is to download the nectar app and set notifications to send you a message when anything takes place. Sadly I had a new phone and did not log in and set it up for 2 weeks and this is when it happened otherwise I would have spotted it straight away. If you get a notification that you do not recognise 1) order a replacement card straight away!!! 2) change your nectar password.

Thanks for the Heads up

I think this should make us all wary of saving up points or money on any reward cards, cashback sites etc. I always redeem mine as soon as I can. There are safer ways to save up for Christmas.

I lost 4000 points from my nectar card, this happened on Saturday 27th march 2021, we used the card on the 25th and not until today, the 29th, did I notice the points loss, where has it gone, the web site say I redeemed the points at Sainsburys Hayes, that is near to London, I live in Shropshire, not very near. What is happening to this country?

I have just had £120 worth of Nectar points stolen from my account. A friend of mine had all of hers stolen last month. Mine were used in Finchley Road which is nowhere near me. Has anyone had there points refunded?

Wow nust came across this post today. I have a nectar account this is very scary to read. I have been saving points on it for years never actually used it though. Will have to be careful thank you

This seems to be happening a lot lately with Nectar

Good luck to them with mine. £1.27 in the points total

Just had £30 taken, Finchley Road, London IIRC, account has been closed, being sent a new card and points will be redeemed. Must be costing Nectar a fortune!

Nectar from the bees

Had 8000 points stolen from my card today. Spent at sainsbury‘s in Slough, never been to Slough! Nectar agreed to refund them and issue a new card/account.

I'm not worried as I only have £6.50 on my Nectar card. I hope Sainsbury's refund the points to those who have had them stolen.

Thanks. I've just recently been hacked on something else. Luckily it's been refunded. These scams are happening way too often now

They have some serious problems with Nectar, it's not the first time that this has happened. Crazy!

Hi Gary,

I began searching after I discovered that £145.21 of my points have vanished in the last two days. Cannot get through to Nectar. Having read all the comments and I must admit that I’m not hopeful at getting my points back.

Trish

thanks for the warning its horrendous what people will try and do

I would advise people to spend the points as soon as they can rather than saving them up. It has always been the case that if you lose the card someone can use it.

Thanks for bringing this problem regarding nectar points to my attention. I’ve cashed out £40 into M&S vouchers.

I had 12500 Nectar points stolen from my account on Saturday. I didn't notice until late in the evening and due to Customer Services not being available after 5pm on a Saturday I had to wait until this morning to contact them. On Saturday morning I had £63.21, but by Saturday evening I only had 71p. It showed that my points had been spent at a Sainsbury's in Sydenham. I had no idea where this was so had to Google it. Sydenham is in the London area. I live 240miles away from where my Nectar points were spent. I have no idea how someone else has been able to use my points. Nectar have deactivated my Nectar account and told me to destroy my card. They are issuing me with a new Nectar card and have told me that all my points will be transferred onto the new card along with 2000 points as a goodwill gesture. I have recently opened up a Sainsbury's Nectar Credit Card which if I spent £400 in the first 2 months I would be awarded 8000 Nectar points, which is equivalent to £40. Due to my current Nectar card being deactivated I doubt if I will see those bonus points.

Hmm ALL these so called "loyalty cards" are simply data harvesting schemes ! Any discounts, or points collected on purchases, are illusory savings; they are only deferred payments ! Essentially YOU are Lending Sainsbury's YOUR Money, interest free, for months or even years ! As if that's not bad enough, you are risking your security, and paying to have them harvest your data. Sainsbury's simply jack up the "usual price" to be able to then offer a bogus "Nectar discount" or Nectar card points on that item. You aren't really saving any money. Most of the Nectar flagged items in Sainsbury's store can be purchased at other supermarkets where their "usual price" IS THE SAME as Sainsbury's so called Nectar discount price. Sainsbury's are Gaslighting their customers into handing over access to their purchasing and banking data, and that's a fact. Sainsbury's expect their ordinary shoppers to foot the bill for all this, by buying those artificially price inflated items, but THEY WON'T !

I spent some nectar points on argos today and had a verification code sent to my email first, which has never happened before so maybe they are starting to take it more seriously.

They can take more than your points balance my friend had double the points amount taken leaving a minus points balance be warned

Thanks for the heads up, i've heard this sort of thing happens a lot with nectar cards and doesn't seem you can do a great deal to stop it. At least they sorted a refund of your points because i'd heard others didn't get anything back

Hit yesterday. £72 available they took the lot and left me with a minus 10,598 balance, how do they spend more than you have available?

I found out today that my card has been used and 10000 points stole.

The pattern was exactly as you said with a couple of pound transactions first. This was in Croydon which is about 100 miles from where I live. I only use my card in Sainsbury’s and never hand it over but scan it myself.

very concerning.

ill be changing all my passwords on everything

I did hear about this issue years ago - I don't accumulate more than £10 worth of points.

How are they using staff?

Just had 3000 points stolen, Nectar no help and wouldn't put me through to security as I couldn't remember the date I registered with them, closing the card down and won't be going to Sainsbury's for a while. Transactions were just outside London, one to use the points and two adding on 1 point each.

Hacked in August -26500 points in Morecambe

This problem is ongoing. I just checked my balance to find 144,500 nectar points worth over £700 had been spent in one day in London which is 130 miles away from me. I don't even take my nectar card out of the house with me. Seems crazy this is possible with no text messages or notifications sent to me to let me know.

Thanks.Will change my password.Good to do that every so often anyway.

I never leave any points, I always get vouchers when I reach 500, I know a couple of people who have lost their points to hackers ect...

This happened to my daughters account recently, she got in touch with them and they have returned her points and compensated her as well. It is just annoying sorting it out.

Just had 3000 points stolen from Hackney again. Sainsbury say they will sort it. Could t get throught to action fraud they are a waste of time

I have a lot of points on my account, over £200 worth, maybe I should look to use some.

Poor old Sainsburys, first their computers were hacked and now this. Mind you after witnessing their letting go of a number of disabled employees locally a few years ago I am starting to think Karma may be catching up with them.

Does anyone know how long is it taking for Nectar to issue replacement cards these days? Mine were stolen while I was on a flight so I’ve sent them the evidence but the “case is still live while they wait for confirmation“ (from Argos was the implication) is all I’m being told, and thanks for my patience etc… it’s been nine weeks since I reported it to them!

11,500 posts I have had stolen. It happened on the 29th of July but I only noticed today. Spent ages trying to sort it out and it's still not sorted. I can't remember my safe word. They hint that its my mothers maiden name but when I give that to them they say that it's not correct. My landline phone number, which has been the same for 40 plus years, is also apparently not correct.

The points were redeemed in a petrol station in Enfield and Whitechapel. I live in Scotland. Looking online I have found other cases where points have been used in a petrol station in Enfield. Why is this not being investigated?

Had my account emptied recently too. I can see the laughable lack of security or even basic checks when spending points. Also, printing the number of points on each receipt quickly shows which account is of value after doing a "1 point" test spend. Wouldn't it make sense to set up a limit of say 5 local (or selected) stores where points can be spent? That could cut down a huge amount of fraud simply with very low cost, or maybe a vault on the app which stores the points so that they cannot freely be spent without moving them out to be spent, or just a pin code at the terminal to confirm spend. Basic, basic measures. But then, the millions of points that go unclaimed each year probably more than make up for the losses, so they are not particularly bothered.