WFH - How on Earth Does It Help the Consumer Experience or Indeed the Employee's

Yes I get it , it is cheaper for the company and indeed for the employee . Wages are less for the employer and for the employee no commuting costs ,childcare costs etc .

The obvious downside is that employees cannot get "off the record" advice or gain the culture of the company . Everything is "on the record" so naturally employees will err on what they feel is the "safe side" . Not good for me , the customer , as many of my experiences have shown .

I accept there is a place for it where experienced employees (whose jobs are mainly computer based) can work equally well partly from home . Sadly inexperienced staff in (for example) customer service , banking , insurance etc drive me mad with their inability to clarify even the simplest query .

I realise it is convenient and cost saving for both employee and employer but GRRRR !! drives me nuts .