Sainsbury’s Shoppers Left Without Deliveries Due to Technical Glitch

• Sainsbury’s delivery issues strike again due to system errors
• Customers voice frustration on social media, demanding answers
• No immediate solution as customer service struggles with call overloads

In an unfortunate repeat of past issues, Sainsbury's has once again failed to deliver on its online orders due to a technical glitch within its systems. This morning, numerous customers were left waiting as the expected delivery slots came and went without any sign of their groceries or even a notification from the supermarket.

The issue has sparked a flurry of complaints on X (formerly Twitter), where customers expressed their dissatisfaction and sought answers from Sainsbury's. One distressed shopper detailed their experience, noting, "My delivery was due between 07:30 and 08:30. It didn’t show, and I’ve had no email, and my card hasn’t been charged. Are you able to advise, please?" In response, Sainsbury's customer service could only apologize, citing the ongoing technical issues and stating that they were unable to confirm a new delivery time.

Others reported trouble with Sainsbury’s customer service lines, which seemed overwhelmed, leading to frequent disconnections. A frustrated customer mentioned attempting to contact them multiple times without success: "Your customer service line is not working – it consistently disconnects calls. I’ve tried eight times this morning to find out what happened to my order."

As the situation unfolded, more shoppers chimed in with their grievances about the lack of communication and resolution from the company. "Where’s my order? Where’s my phone call to explain? Why can’t I get through to you to ask? Yet again, it’s not acceptable," another customer lamented.

James Flanders at The Sun reported on this disruption, noting the significant impact on customers and the challenges faced by the supermarket in resolving the issue swiftly.

Tom Church, Co-Founder of LatestDeals.co.uk, commented, "It's critical for retailers, especially of Sainsbury’s caliber, to ensure robust technical systems to handle online deliveries—customer trust depends on it."