Help - Why didn't I get points?
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In this help article we will cover:
- How to check your points log
- Possible reasons you did not get points
- You posted a deal, but someone else had already posted (duplicate)
- You referred a friend but didn't get points
- You posted on Facebook / social media but didn't get points
- You posted a deal but it got changed to a voucher (or similar)
- You didn't get bonus points in the Top Deals Round-Up broadcast
For more general information about points, please read this page.
All My Points Have Gone - I Can't See Any
If all your points have gone and you can't see any at all, please read this help guide: Help - Where Have All My Points Gone?
The first thing you should do is check your points log:
How to Check Your Points Log
- Login to Latest Deals
- Go to your points page
- Scroll down until you find your points log (see below for example screenshot)
Example of what your points log may look like.
- Read through your points log and try to find the thing you think you should have earned points for.
- Limits
- Duplicates
- Quality & Moderation
- It's not been approved yet
- It's not something you can earn points for
Limits
There are daily limits on what you can earn points for:
Please note - You can still post more deals, you just may not get points for them.
I Wasn't Over the Limit and I Didn't Get Points
Please contact us and we'll review your account. Sometimes our system does make mistakes.
Why do you have a limit?
We have the limit to avoid spam. Latest Deals seeks to be a community of bargain hunters where we share the UK's best deals, discounts and money-saving tips. The points is to give back to our contributors. A way to say thank you. Unfortunately, if we lift limits we get lots of poor quality posts as well as spam.
Duplicates
To avoid duplicate posts we work on a first come first serve basis. If you're the first to post a deal you get the points.
If you accidentally post a duplicate (someone has posted it already), and it gets flagged, the post may be put into moderation. Your points will be deducted. You will receive a notification to let you know.
Please note, we also ask for a variety of deals. If your post is very similar to something you have recently posted, for example, a different colour, flavour or variety, we ask for those to all be put together into one post. It may be marked as a duplicate and your points deducted.
For competitions, please note we ask for all entry methods for the same competition prize to be listed under one post.
For more information about possible reasons your post was marked as a duplicate, please read our guidelines.
Quality & Moderation
Latest Deals seeks to be the best money-saving community. Quality is a big part of this. You may lose points if your posts are spammy, lacking information, or just generally crap.
If your post is flagged and put into moderation, the points will be deducted. However, if the post passes moderation and is published you will get the points again. For example, if you post a deal and our system thinks it is spam it will automatically put it into moderation. A real person (often myself) will review it. Usually it's fine and gets published. Then you get the points.
It's Not Been Approved Yet
There are many times when posts, reviews, comments, Chat threads are not published instantly. Instead, they get manually reviewed first. You may not be able to find your post etc., until it has been approved. And, you may not get your points until it has been approved. You should receive a notification explaining if it is approved or rejected.
I Referred a Friend and Didn't Get Points
Please read this help article for more information.
I Posted on Social Media, Where Are My Points?
At present, we do not give points for posting deals and comments on Facebook and other social media channels. We give points for posting on our website, LatestDeals.co.uk. To learn more, Get Started Here.
I Pressed 'Like', Where Are My Points?
From Summer 2021, you no longer earn points for pressing 'like' on a post. We made this change because we wanted the 'likes' on a post to reflect the genuine opinion and not be incentivised for earning points. However, at the same time, we introduced new ways to earn points, such as our points checklist.
I Created a Chat Topic, Where Are My Points?
From Spring 2021, you no longer earn points for creating a Chat topic. Rather, you earn points for a popular Chat topic. One that receives a number of comments and replies. In other words, you earn points for Chat topics that create discussion. You can see how many points you can earn here.
I'm Top of The Leaderboard, Where is My Reward?
Congratulations if you are top of the leaderboard! Once a month, when the countdown clock on the leaderboard ends, you will automatically receive a points bonus. You will be able to see this in your points log (which is at the bottom of this page, if you are logged in). If you have not received it and feel you should have, please contact us.
How can I maximise my points?
The best way to get as many points as possible is to post a varied range of money-saving tips. A combination of deals, vouchers, freebies and competitions. Don't forget, commenting and marking old deals as expired also earn you points! You can see everything you can earn points for here.
Why are my comments being deleted?
If you post the same comment over and over again with the intention simply to rack up points, we may delete them and you will lose those points. The idea is to contribute to Latest Deals. Please make your comments useful and varied.
You posted a deal but it got changed to a voucher (or similar)
If you accidentally posted a deal when it should be a voucher, or something similar, it may be changed by one of our Mentors. Our system is not able to accommodate changes in points for this. The points you earned will remain the same and will not change if, for example, it moved from a competition to a freebie.
There were no bonus points available in the Deals Round-Up
To learn more about bonus points available to claim in the daily deals round-up please read here.
Help, I have more questions
If you have further questions, please feel free to contact us using our contact form.
YouTube Video Introduction to LD Points
Update - You no longer earn points for pressing 'like', but you do earn points for 'Rate' on the Latest Deals app (read more)
TheChimp May I ask you - when you made a mistake and posted a duplicate offer, when did Latest Deals take points off your account. It did happen to me as well, but the points were removed within 24 hours. In this case they were waiting for days, if not weeks to take off thousands of points. Why not send a notification straight away? Weird, right? Why they did not warn, send a note, but decided to remove thousands of points at once? It is very disappointing really!!!
Teddy8 Thank you for your message. I recommend you reply to our team support email who will be happy to provide more information.
In our guidelines, under Quality, you will see the following:
- Your posts should be of a high quality in terms of the rarity of offers, accuracy of information, and from a variety of sources.
Again, I encourage you to speak with our member support and hopefully we can give you back some points and share some more tips on how to avoid this problem in future. Thanks!
Teddy8 Thank you for your chat post. In answer for your question directed to TheChimp, I'm sorry you've had a disappointing and frustrating experience. It is likely that no one noticed that you were posting deals from the same retailer every day until now. And when it was noticed, your profile would have been reviewed and a number of posts put into moderation at once. At this point, you will have lost the points (which you can see from your points log). I can see now in your points log that our member support team has already given you back most of these lost points and that they have replied to you via email with more information. 
Again, I'm sorry that you had a frustrating experience and I hope you're able to continue to enjoy Latest Deals.
Tom Hello, Tom! Yes, indeed a team member was in touch via email and we discussed the issue and s/he looked into it. I am waiting for them also to advise how often we can share deals from one supplier - would it be 2 or 3 times per week - this is not specified in your guidelines, hence there is no way for me to know.
Thanks for your prompt action and response today.
The past three days and today my likes are not being looged. When i pressed the hearts on app it used to say points added. now nothing is happening.
It says in this post, from summer 21 you will not get points for likes.
This post has been amended, read it again carefully, I was wondering where my points for likes were as well.
veryfriendlee please see this chat post which will explain the new points system for likes - thank you >> https://www.latestdeals.co.uk/chat/update-latest-deals-website-app-new-changes
emilytodd363 please see this chat post which will explain the new points system for likes - thank you >> https://www.latestdeals.co.uk/chat/update-latest-deals-website-app-new-changes
why aren't I getting any points for liking post used to get about 20 day for liking a post now I Get None tried to contact somebody but nobody get back to me could you please look into this for me please Tom
JamesJordan please see this chat post >> https://www.latestdeals.co.uk/chat/update-latest-deals-website-app-new-changes
We have a new system and this will tell you all about it - Thank you
Ok ty didn't realise there had been a change to be fair I really on like or comment on the I am interested in but not everyone will
I can understand the recent update and for the need for fair upvoting deals but can't help thinking this change will damage traffic to the site and eventually lead to its demise. 
My points r not going on like I can only do 5 20 points for commenting a day I can't do 5 points for commenting a day why & all only can do 5 reports on expired posts or other
but it says in how to earn points
Share a post 3/day 
Expired points 5/day
Others 5/day
& why does the system stop working at at certain time is any1 have thees problems
also the system doesn’t let me put freebies up it says in how to do freebies so freebies that r freebies should go into giving away instead of freebies but when u put in giving away its not acceptabled but when u put up freebies with postage it doesn't work but other people r post this & it works or u have to buy something to get the free gift they say that fine in freebies its not & also where u put postage £ there no option on my
suga0147 hello thank you for your comment. I’m sorry there may be some confusion, or that something is broken. I hope I have understood your query right.
There are limits to the points you can earn for each action.
For example, you can earn up to 20 points for good comments up to 5 times a day. After that, nothing.
You can earn points for correct reports up to 5 times a day. After that, nothing.
So it may be you are achieving the maximum and then not receiving points afterwards because you hit the limits.
To see what you got points for, head to https://latestdeals.co.uk/points and at the bottom of the page (when you’re logged in) you will see your points log.
If you have any other questions people contact us via our contact form 
My points are not going up when I like / comment I haven't got any points in 2 days even though been liking 
x
LianahMarie you got to click the orange rate on top of screen now and they randomly select stuff for you
Thank you for your comment. On the website if you click your points number on the top right, it will take you to this page:
https://latestdeals.co.uk/points
- Then scroll down
- You will find your history of points
Or, on the Latest Deals app, press Menu > Points > Points History
This shows you everything you have earned points for. I can see you have earned points for commenting yesterday:
In regards to earning points for 'liking', you no longer earn points for pressing 'like' on deals. This changed about 4 months ago.
Instead, if you get the Latest Deals app there is a new 'Rate' game (look for a big yellow button at the top) you can rate deals there and earn points. Read more here.
If you have any further questions please contact us via Support.
Ann1984 I am sorry what do you mean by orange rate?
I used to click freebies and then when I clicked like on items I liked I am sure it used to give me 5 points x
Tom I replied to the other guy and then clicked page 4 and saw your reply lol, thank you for letting me know I thought I was doing something wrong, I lost my email for my old account so had to get a new latestfreedeals account after not using it for a while so had no idea it changed x
charlitanne Hi I’m sorry to hear this. I have manually given you bonus points for this. With best wishes, Tom
Tom Please Help Ive lost 100 points as you rejected 2 of my comps that I made on Saturday they were rejected them on Sunday hence I've lost 100 as I replaced them On Sunday
MartinJarvis hi your competitions we’re both moderated as they’d both already been shared by other users so they are duplicates and the moderation message would have told you this and given you the link to the duplicate competition already posted. With comps, it’s different to deals as there can be different urls to enter but this is why you lost the points. unfortunately, the system can’t give extra points on one day if you posted more as there are daily limits. I’m sorry but hope this answers you question. Maybe search the prize name in comps before you post to help avoid duplicates? Hope that helps thank you
emmabeckz no this doesn’t answer my question I put the comps on 1 day for 100points fair enough they were duplicates but by you removing them on a different day does not allow me to replace. My points, I’m am therefore down 100 points. The system seems to check whether they are duplicates I’m not happy
MartinJarvis hi yes this is what I’m saying with comps, it’s different to deals as there are different urls for the same comp so the system thinks it’s a different comp until a member sees yours and reports it’s a duplicate of theirs. So with comps, please search using the prize before you post to avoid posting duplicate comps. The system only allows you to earn so many points per day and it can’t roll over to the next if you don’t use them all I’m sorry. If you’d like to know more about this, please email us using the contact us form. Sorry again and thank you
emmabeckz I appreciate your comments but it takes me a long time to get comps etc. So you can see how disappointed I am after finding comps, I will try and look before hand but still does alter the fact of comps being rejected on a different day, Many thanks.
MartinJarvis I can also see you have emailed our support on 8th of May about a similar issue and the support team have replied back to you so please check your emails and maybe junk for the reply. Thank you very much
emmabeckz I have checked my Emails etc and I cannot find the said reply dated 8/5/24
MartinJarvis Hi - have just forwarded it again for you just now to the email address we have for you and the one you sent the question from so check again in a few minutes. Thank you!
emmabeckz Thanks I have the duplicate Email the query was exactly the same as this one Put on 1 day taken off in a different day, Thanks for all your continuing work cheers
MartinJarvis Hi I'm sorry to hear you may have had some recent trouble with some competitions wrongly going into moderation. Hopefully Support team will take a look into it for you. In the meantime I have manually bonused you some points. With best wishes, Tom
Tom Thanks Tom all sorted now I will have have to try and pay more attention to what I post ,Cheers Martin.
Just wanted to ask about points for deals, recently it changed to 6 deals a day for 100 points per deal now it only 3 deals a day for 100 points has it gone back to 3 from 6 deals a day with points, or was it just temporary.
paul124 I noticed yesterday that mine was only saying 3, It's been 6 for about 2 months 
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